Policies and statements
A complete library of the policies, statements, and procedures that govern how Unhectic operates. We publish all of them in one place — for clients, partners, and compliance reviewers.
Tier 1 — statutory requirements
The policies the law requires us to publish, and the cookie controls the user has a right to.
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Privacy Policy
How we collect, use, and protect personal data. UK GDPR Article 13 disclosure.
Last updated 2026-05-04 -
Cookie Policy
What cookies we use, why, and how to manage your consent.
Last updated 2026-05-04 -
Cookie List
Every cookie this site sets, by name, purpose, lifetime, and category.
Last updated 2026-05-04 -
Terms of Service
The terms that govern your use of this website.
Last updated 2026-05-04 -
Acceptable Use Policy
What is and isn’t an acceptable use of our website and any service we host.
Last updated 2026-05-04
Tier 2 — banking, payments, and B2B trust
Policies banks, payment partners, and procurement teams routinely ask for.
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Anti-Bribery and Corruption Statement
Our commitment to the UK Bribery Act 2010 and how we operate.
Last updated 2026-05-04 -
AML and Sanctions Statement
Our approach to anti-money-laundering and sanctions screening, proportionate to our business.
Last updated 2026-05-04 -
Modern Slavery Statement
Voluntary statement on modern slavery and human trafficking in our business and supply chain.
Last updated 2026-05-04 -
Information Security Statement
How we protect client data and our own systems.
Last updated 2026-05-04 -
Service Level Commitments
Uptime targets, response times, and maintenance windows for managed-hosting clients.
Last updated 2026-05-04 -
Sub-processors
The third-party processors we use to deliver our services.
Last updated 2026-05-04 -
Data Processing Addendum
Standard UK GDPR Article 28 terms for client engagements.
Last updated 2026-05-04
Tier 3 — public trust, accessibility, and operations
Voluntary commitments and operational procedures.
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Accessibility Statement
How we work to meet WCAG 2.2 AA on this website.
Last updated 2026-05-04 -
Complaints Procedure
How to raise a complaint and what to expect from us.
Last updated 2026-05-04 -
Refund and Cancellation Policy
Cancellation rights and refund terms by engagement model.
Last updated 2026-05-04 -
Subject Access Requests
How to exercise your right of access under UK GDPR Article 15.
Last updated 2026-05-04 -
Equal Opportunities and Inclusion Statement
Our commitment to fair recruitment and an inclusive working environment.
Last updated 2026-05-04